Representative Payee Director

Imagine the Possibilities Inc • Maquoketa, IA

7h • Hybrid

About The Position

At Imagine the Possibilities, we are committed to empowering individuals with the tools, knowledge, and support needed to manage their finances with confidence and independence. Our Payee Services team plays a critical role in advancing this mission—helping individuals responsibly manage their income, strengthen financial literacy, and work toward greater autonomy in their daily lives. We are seeking a Representative Payee Director to lead these efforts from our Maquoketa Administration Office, guiding a team dedicated to making a meaningful impact through financial stewardship and person-centered support.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a closely related field preferred.
• Minimum 5 years of experience managing multiple financial accounts or fiduciary services.
• Demonstrated experience leading and managing a team, including performance management and staff development.
• Proven audit experience, including preparation, coordination, and implementation of corrective actions.
• Strong understanding of accounting principles, internal controls, and financial reporting.
• High level of integrity with a strong commitment to confidentiality and ethical financial management.
• Excellent organizational, analytical, and problem-solving skills.
• Proficiency with accounting software and financial management systems.
• Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Leaning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.
• Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.
• Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
• Age Requirement: This position requires you to be at least 18 years of age.
• Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
• Reliable Transportation: You’ll need reliable transportation.
• Work Authorization: Candidates must be able to work in the U.S. without sponsorship

Nice To Haves

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight (8) hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight (8) hours.
• May require the ability to ascend and descend steps or stairs throughout the workday.
• Must have ability to: See objects/persons at a distance. Perform close visual work (e.g., reading typed or handwritten material). Hear conversations in both quiet and noisy environments. Localize sound direction and distinguish among various auditory signals (e.g., bells, buzzers, beeps, horns).
• Must be able to communicate effectively through speech.
• Must have ability to drive and transport for service provision as needed.
• Must remain awake and alert during working hours, where applicable.

Responsibilities

• Provide overall leadership and strategic direction for the Representative Payee Services department.
• Oversee the financial management of approximately 375 individual beneficiary accounts, ensuring accuracy, accountability, and compliance.
• Ensure full compliance with SSA Representative Payee regulations, internal controls, and organizational policies.
• Manage, mentor, and evaluate a team of payee staff, including accounting and administrative personnel.
• Develop and maintain strong internal controls, accounting procedures, and documentation standards.
• Prepare for, coordinate, and respond to internal and external audits; serve as the primary audit liaison.
• Review and approve budgets, disbursements, reconciliations, and monthly/annual financial reports.
• Identify and mitigate financial risk, including fraud prevention and corrective action plans.
• Collaborate with leadership, case managers, guardians, and external stakeholders.
• Lead continuous improvement efforts to enhance efficiency, accuracy, and service quality.
• Stay current on changes in SSA regulations, state requirements, and best practices in fiduciary services.

Benefits

• Competitive Wages: Compensation may be adjusted based on relevant experience and qualifications.
• Flexible Scheduling: This position is scheduled Monday through Friday. No Holidays or Weekends!
• Generous Paid Time Off (PTO): We all deserve a break now and then – don’t feel bad about taking time for you.
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered.
• Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
• Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one.
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
• Employee Assistance Program: We’re there for you through all life’s ups and downs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager