Representative Patient Relations - PRN | Patient Relations | PRN | Variable
UF Health•Jacksonville, FL
•Onsite
About The Position
Under the supervision of the Patient Relations Manager or Supervisor, the Patient Relations Representative is responsible for creating a welcoming, supportive, and positive experience for patients, families, and visitors at UF Health Jacksonville and UF Health North hospitals and clinics. This role serves as a liaison between patients, families, visitors, and healthcare staff to promote effective communication and exceptional customer service.
Requirements
- High school diploma or GED required.
- One (1) to two (2) years of customer service experience required.
- Basic personal computer experience required.
- Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross (ARC) is required.
Nice To Haves
- Associate degree and/or proficiency in a foreign language preferred.
- Customer service experience in a healthcare environment preferred.
Responsibilities
- Greet and assist patients, families, and visitors in a professional and compassionate manner.
- Serve as a resource for patients and visitors by providing information regarding hospital services, amenities, resources, and navigation throughout the facility.
- Assist patients with arrival and registration processes, including the use of Welcome Kiosks in the Emergency Department and pre-registration activities in Pre-Admissions areas.
- Support patients and visitors accessing UF Health hospitals, clinics, and affiliated entities.
- Facilitate communication between patients, families, healthcare providers, and support departments to ensure a positive patient experience.
- Proactively identify and assist in resolving concerns, complaints, or service issues.
- Monitor and manage lobby and waiting room areas to address patient and visitor needs and maintain a welcoming environment.
- Coordinate services and provide support during challenging situations, including crisis intervention and referral to appropriate community resources when needed.
- Collaborate with multidisciplinary teams to ensure high-quality patient-centered care and service excellence.
- Maintain confidentiality and professionalism when interacting with patients, families, visitors, and staff.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
