Patient Relations Representative

Methodist Health System • Dallas, TX

9d • Onsite

About The Position

In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Patient Representative will investigate complaints and grievances and use complaint and conflict resolution strategies to resolve and mitigate patients' complaints. The primary responsibility involves coordinating, tracking, categorizing and responding to patient complaints. Provides regular analysis of the trends related to patient complaints and subsequent risk to patients, the organization and staff.

Requirements

• Bachelor of Science Degree required
• 3 years of experience preferably in risk management role
• If a nurse or other licensed professional, license/certification must be current

Nice To Haves

• Master's degree preferred

Responsibilities

• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level