Representative, Patient Access I -- full-time-Waterloo - Days

Trinity Health

1d•Onsite

About The Position

The Patient Access Representative I is responsible for gathering patient demographic and financial information, entering it into the computer system, assigning patient rooms, preparing necessary documentation, and transporting or escorting patients to their assigned areas. Key duties include obtaining appropriate signatures, answering telephones, managing bed assignments, ordering stat cleans, and communicating with the house supervisor. The role also involves informing patients of hospital regulations, securing armbands, obtaining signatures on various documents, and determining the need for hospital-issued Advance Beneficiary Notices (ABN waivers). Additionally, the representative will meet and greet patients, scan physician orders, drivers' licenses, insurance cards, and consents, and pre-register scheduled tests. Adherence to all safety, infection control, colleague health, HIPAA, and EMTALA policies and procedures is required. This is a full-time position, 32 hours per pay period, and includes working holidays and weekends.

Requirements

Ability to read, write and understand the English language.
Ability to communicate effectively with patients, visitors, staff and physicians while performing their job duties.
Strong computer skills.
Windows experience.
Database software experience.
Mainframe information systems experience.
Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public.
Ability to work with diverse groups of people.
Ability to work under pressure.

Nice To Haves

Completion of Medical Secretary program or other general office training.
One-year medical office experience (scheduling, insurance, or registration).
Hospital experience.
Medical terminology knowledge.

Responsibilities

Gathers patient demographic and financial information and enters into computer system.
Assigns patient rooms.
Prepares appropriate documentation.
Transports/escorts patient to assigned area.
Obtains appropriate signatures.
Answers telephone.
Makes bed assignments.
Orders stat cleans.
Communicates appropriately to house supervisor.
Informs patient of hospital regulations.
Secures armband.
Obtains signatures on appropriate documents.
Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver).
Assures patient escorted/transported to assigned area.
Meet and greet patients as registration process begins.
Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.).
Pre-register all scheduled tests.
Adheres to all safety, infection control and colleague health policies and procedures.
Follows HIPAA, and EMTALA regulations per hospital policy.