Patient Account Rep-Full time-Days- Waterloo

Trinity Health

About The Position

Join the MercyOne FAmily! We are looking to hire a Patient Account Rep. As a Patient account rep at MercyOne, use a customer-focused approach in response to billing and collection inquires for hospital related services. Prepares necessary paperwork for billing of hospital services and responds to patient concerns regarding such services or billing. Serves patients of all ages. This position has the responsibility for following the philosophy, objectives, policies and procedures of MercyOne Medical Center - Dubuque. Customers include patients, families, referral visitors, co-workers, volunteers, physician offices, insurance companies, attorneys and the general public. General Requirements: Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health’s Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Performs other duties consistent with purpose of job as directed. Performs billing procedures for MercyOne Medical Center hospital services. Generates billing information accessing electronic systems and following established procedures. Initiates follow up procedures on unpaid claims according to hospital policy. Reviews all unpaid claims on a regular scheduled basis with insurance companies. Responds to third party requests, attorneys, etc. within appropriate time frames. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Must be accurate and thorough in performing job functions.
Must have effective telephone communication skills.
Must have the ability to adjust to frequent interruptions and function well under pressure.
Must have the ability to develop, organize and implement new processes independently.
Must possess strong interpersonal skills and demonstrate the ability to interact with others in a helpful and courteous manner.
Must have the ability to anticipate and stay ahead of problems, prioritize workload.
Must have the ability to type 40-45 words per minute and operate CRT keyboard, and other mechanical devices.
High school diploma or GED required.
Degree from higher level education degree that requires a high school diploma or GED as a pre-requisite is also permitted.

Nice To Haves

Business college courses or associate degree preferred.
One to two years medical billing experience preferred.
Hospital Services knowledge preferred.
Hands on knowledge of electronic billing system.

Responsibilities

Performs billing procedures for MercyOne Medical Center hospital services.
Generates billing information accessing electronic systems and following established procedures.
Initiates follow up procedures on unpaid claims according to hospital policy.
Reviews all unpaid claims on a regular scheduled basis with insurance companies.
Responds to third party requests, attorneys, etc. within appropriate time frames.