Representative, Patient Access I -- full-time-Waterloo - Days

Trinity Health•Waterloo, IA

1d•Onsite

About The Position

The Patient Access Representative I gathers patient demographic and financial information and enters it into the computer system. This role involves assigning patient rooms, preparing necessary documentation, and transporting or escorting patients to their assigned areas. Key responsibilities include obtaining appropriate signatures, answering telephones, managing bed assignments, ordering stat cleans, and communicating with the house supervisor. The representative also informs patients about hospital regulations, secures armbands, obtains signatures on documents, and determines the need for hospital-issued Advance Beneficiary Notice (ABN waiver). They are responsible for meeting and greeting patients, scanning all required information such as physician orders, drivers' licenses, insurance cards, and consents, and pre-registering scheduled tests. Adherence to all safety, infection control, colleague health policies, HIPAA, and EMTALA regulations is mandatory. This position is located at the Women's and Outpatient area, serving patients for Surgery, Outpatient Clinic, Wound Clinic, and Breast Clinic check-ins.

Requirements

Ability to read, write and understand the English language
Ability to communicate effectively with patients, visitors, staff and physicians while performing their job duties
Strong computer skills
Windows experience
Database software experience
Mainframe information systems experience
Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public
Ability to work with diverse groups of people
Ability to work under pressure

Nice To Haves

Completion of Medical Secretary program or other general office training
One- year medical office experience (scheduling, insurance, or registration)
Hospital experience
Medical terminology

Responsibilities

Gathers patient demographic and financial information and enters into computer system
Assigns patient rooms
Prepares appropriate documentation
Transports/escorts patient to assigned area
Obtains appropriate signatures
Answers telephone
Makes bed assignments
Orders stat cleans
Communicates appropriately to house supervisor
Informs patient of hospital regulations
Secures armband
Obtains signatures on appropriate documents
Makes determinations regarding need for hospital issued Advance Beneficiary Notice (ABN waiver)
Assures patient escorted/transported to assigned area
Meet and greet patients as registration process begins
Scans all needed information (physician orders, drivers licenses, insurance cards, consents, etc.)
Pre-register all scheduled tests
Adheres to all safety, infection control and colleague health policies and procedures
Follows HIPAA, and EMTALA regulations per hospital policy