Representative II Recovery

Harley-Davidson•Plano, TX

7d•$36,200 - $54,300•Hybrid

About The Position

The Recovery Representative II works under general supervision and is responsible for skip-tracing, repossessing charged-off collateral, and collecting remaining balances on charged-off loans through payoff, settlement, or payment plans. The role handles complex customer and vendor issues, including specialty Active Duty accounts, and may help train representatives and identify opportunities for improvement. Harley-Davidson Financial Services is a wholly owned subsidiary of Harley-Davidson, Inc. The role is associated with HDFS’s Reno, Nevada operations center and is listed as hybrid. Employees are responsible for protecting employee, customer, and corporate information and complying with applicable laws, regulations, policies, and procedures.

Requirements

High school diploma or equivalent.
Typically requires at least 2 years of related experience.
Strong skip-tracing skills and collection knowledge.
Excellent verbal and written communication skills.
Ability to evaluate and resolve problems consistently.
PC literacy, including Microsoft Word, Excel, Outlook, and the Internet.
Ability to take initiative and achieve results in a fast-paced, changing environment.
Strong teamwork and ability to interact effectively with all levels of staff.
Good organization and attention to detail.
Ability to assist with projects, training, focus groups, and continuous improvement.
Self-motivated, able to recognize needed work and initiate action promptly.
Must be currently authorized to work in the United States.

Nice To Haves

3 years of experience preferred.

Responsibilities

Assign charged-off accounts to external vendors for skip-tracing, collection, and/or repossession; help locate customers and resolve post-recovery and unsecured-account matters.
Collect balances through payoff, negotiated settlement, or payment arrangements within current thresholds, while considering the interests of HDFS and customers.
Learn and apply team operations, procedures, business-partner protocols, account workflows, correspondence processes, and credit-bureau update procedures.
Identify continuous-improvement opportunities, propose solutions, and help implement them.
May mentor and train new Recovery representatives and assist with miscellaneous projects.
Manage time effectively to provide a satisfactory customer-service experience and meet expectations.
Understand account workflows and sub-team responsibilities across Servicing, and interact professionally and effectively with organizational teams.
Protect employee, customer, and corporate information; follow data-protection safeguards, segregation-of-duties requirements, business-need access rules, and applicable laws, regulations, policies, and procedures.