Representative, Digital Operations

Caleres•Clayton, MO

About The Position

The Representative, Digital Operations provides operational support to existing accounts to help achieve sales and profitability goals and deliver exceptional service. The role maintains communication among order management, retailers, and brands, and partners with Sales, Digital Lifecycle Management, Costing, Demand Planning, and Sales Planning on sales forecasts. The position handles operational setup for eCommerce and dropship business across company-owned websites and external accounts. It monitors pricing, product attributes, and digital assets for accuracy and brand compliance; works with Digital Lifecycle Management to correct product information and copy in upstream systems; supports pricing and price holds; and conducts web audits to confirm styles go live when inventory is available. The Representative also provides weekly reports to Sales and supports eCommerce/Dropship CORPIs. For Digital Marketplaces, the role coordinates rapid resolution of order problems with relevant internal teams, customers, and account contacts.

Requirements

Bachelor’s degree, or an equivalent combination of education and work experience.
0–2 years of retail sales or wholesale experience.
Excellent verbal communication and presentation experience.
Ability to prioritize tasks and work in a fast-paced environment.
Strong partnering, problem-solving, and analytical skills.
High attention to detail.
Proficiency with Microsoft Office products.

Nice To Haves

SAP and/or BI experience.

Responsibilities

Provide operational support to existing accounts to help achieve sales and profitability goals.
Ensure exceptional service to existing accounts.
Maintain open communication among order management, retailers, and brands.
Partner with Sales, Digital Lifecycle Management, Costing, Demand Planning, and Sales Planning on sales forecasts.
Perform operational setups for eCommerce and dropship business, including company-owned websites and external accounts.
Monitor pricing, product attributes, and digital assets on company-owned websites and external accounts for accuracy and compliance with brand standards.
Work with the Digital Lifecycle Management Team to ensure product attributes, digital assets, and copy are correct in upstream systems.
Monitor and assist Sales with pricing and price holds for dropship accounts, and resolve pricing issues promptly.
Conduct web audits to ensure styles go live online when available in Distribution Centers.
Provide weekly reports to Sales on inventory, market pricing, and site audits using Excel/BI platforms.
Assist with eCommerce/Dropship CORPIs as applicable.
For Digital Marketplaces, facilitate immediate resolution of order problems with the Merchandiser, Service Manager, Account Director, Account Executive, customer, Warehouse, or EDI Department.