Representative - Customer Service

Wesco • Forest Park, GA

16h

About The Position

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail, providing timely support and problem resolution. You will address routine and more complex customer concerns, communicate solutions and requested information, and identify when additional support is needed from other service or technical departments.

Requirements

• High school degree or equivalent.
• 2–4 years of relevant experience.
• Solid interpersonal skills to work effectively in a diverse working environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literacy, including effective working skills with MS Word, Excel, and e-mail.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Answer customer questions and concerns, handle account inquiries, and address customer complaints.
• Process, review, sort, record, and maintain business documents and paperwork.
• Research and resolve customer problems, acting as a liaison between the customer and other departments when necessary.
• Provide backup support to the transportation analyst as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED