Customer Service Representative

Precision Aviation Group • Uxbridge, MA

12d • Onsite

About The Position

Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With 850,000-square-feet sales and services facilities in the United States, Canada, Australia, Singapore, Brazil – PAG has over 25 locations and customer-focused business model serve aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO) services. We currently have a position open for a Customer Service Representative for Aviation Welding Technologies, LLC in Uxbridge, MA.

Requirements

• At least 1 year of customer service experience.

Nice To Haves

• Experience working in the aviation industry or manufacturing environment preferred.

Responsibilities

• Functions as primary focal point of contact for assigned customer related inquiries and represents the customer within the facility.
• Performs customer requirements review of all assigned orders to ensure that the orders are processed and entered per negotiated requirements.
• Coordinates demand scheduling and alignment with Production Management.
• Develops extensive and detailed quotes based on inspection details.
• Manages customer database and maintains all records for the account.
• Ensures that the company and customers’ requirements are both being fulfilled as relating to timing, price and satisfaction.
• Review compliance with all export control regulations.
• Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers’ needs.
• Evaluates and coordinates product exchange applicability (MRO Exchange programs) with Materials and Purchasing.
• Confers with production, shipping, warehouse or common carrier personnel to expedite or trace shipments.
• Ability to interact with individuals at all organizational levels; conducts self in polite and professional manner.
• Demonstrates a motivation to provide fast, accurate and complete customer service at all times to all customers, employees and management.
• Uses resources effectively to generate solutions; takes initiative when resolving problems.
• Ability to communicate with technical and non-technical personnel.
• Ability to work overtime, shift/weekends when needed.

Benefits

• health benefits the first of the month following 30 days’ employment
• 4 medical plans
• 2 dental plans
• vision
• base life (company paid)
• voluntary life
• short and long-term disability
• flex spending accounts
• telemedicine
• vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end
• 9 paid holidays
• 401k with company match contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED