Customer Service Representative

FLUID SYSTEM COMPONENTS INC•De Pere, WI

1d•Onsite

About The Position

Provide excellent customer service by receiving and processing orders, answering inquiries, and assisting customers via telephone, fax, or email. Support internal teams by communicating customer requirements and maintaining accurate order and customer information. Contribute to a positive working culture and uphold the company values of integrity, collaboration, and accountability.

Requirements

Must be able to effectively communicate in both verbal and written formats.
Effective verbal and written communication skills.
Highly organized with strong follow-through.
Ability to work independently and prioritize workload appropriately.
Team player.
High School Diploma or GED
Must be 18 years of age

Responsibilities

Receive and review customer orders; enter orders into the operating system.
Review component availability via MRP system and assess bill of materials to establish delivery timelines. Coordinate with purchasing and planning to expedite parts as needed.
Communicate with vendors and customers through email, phone, and online portals.
Respond to quote requests, providing pricing, lead-time, and data information.
Provide status updates on orders, quote requests, item selection, and troubleshooting.
Relay customer requirements to internal departments (engineering, manufacturing, shipping, finance, purchasing, etc.).
Ensure correct profit margins using quoting matrix and part-specific quotes.
Assist customers with questions, problems, and component selection.
Maintain up-to-date customer information in the operating system.
Issue RGAs for customer returns.
Support customer portal and forecast requirements.
Assist outside sales team as needed.
Follow company policies and procedures, including ISO standards.
Perform other duties as assigned.