Customer Service Representative

ABM US•Rockford, IL

13d•Onsite

About The Position

We are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit. A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1.

Requirements

Must be 18 years of age or older
No experience required and on-the-job training provided
No high school diploma, GED or college degree required

Nice To Haves

One (1) year of prior customer service or similar experience preferred

Responsibilities

Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies
Offer hospitality services to guests and creates a positive first impression
Anticipate and responds to guest's needs in a friendly and positive helpful manner
Communicate clearly and professionally
Enact facility emergency procedures when necessary
Remain calm, professional, and polite when working with disgruntled guests
Maintain knowledge of relevant products, policies and procedures
Direct customer to appropriate department based on their needs
Work as a team player and actively contribute to the efforts of all other departments
Attend all required meetings and training sessions
Provides optimal levels of customer service wherever possible