Representative - Customer Service - Supply Chain
About The Position
As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. This role will focus on servicing the supply chain customer services by processing and managing orders from end to end. Daily team management meetings to review current orders and provide the customer with timely updates.
Requirements
- High School Degree or Equivalent required
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and Outlook.
Nice To Haves
- College Diploma preferred
- French an asset but not a requirement
Responsibilities
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Process and manage orders from end to end.
- Participate in daily team management meetings to review current orders and provide the customer with timely updates.
Benefits
- paid time off
- medical coverage
- dental coverage
- vision coverage
- retirement savings plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
