Customer Supply Chain Specialist

MONOGRAM MANAGEMENT SERVICES INC•Memphis, TN

2d•Onsite

About The Position

The Specialist, Customer Supply Chain, is expected to oversee the order life cycle, ensuring that orders are recorded accurately in the company’s software system, delivered on time, and providing updates as necessary to customers and the Sales team. In addition, the role will serve as liaison for Monogram between multiple departments and the customers and will always provide an elevated level of service to customers. The successful candidate should have a strong customer service mindset and should be an effective problem-solver. This individual should be highly organized and be able to work collaboratively with internal and external customers and constituents.

Requirements

Must be 18 years or older.
High School Diploma or equivalent is required.
One or more years in an order to cash or customer service-related position working within an ERP system (Microsoft Dynamix, SAP, Oracle, etc.)
Good computer skills, with proficiency in Microsoft Suite.
Ability to manage time and prioritize tasks.
Good verbal and written communication skills, and the ability to interact professionally with customers.
Good critical thinking and problem-solving abilities.
Ability to collaborate well with other individuals and departments.
Ability to provide guidance and training to colleagues.
Excellent organizational skills and attention to detail.
Adaptable and able to maintain flexibility in completing tasks.
Ability to sit for prolonged periods of time in front of a computer.
Ability to move about the facility regularly to perform physical activities, such as lifting items of up to 20 lbs. unassisted, bending, standing, climbing, or walking.
Visual and hearing acuity.

Responsibilities

Manage sales orders received by email or telephone, updating shipping and delivery dates.
Provide beginning-to-end sales order process support for customers.
Collaborate with other departments as necessary to ensure that all orders are confirmed, shipped, and invoiced correctly.
Liaise between internal departments and customers as necessary to respond to inquiries and resolve issues, updating orders as appropriate.
Maintain purchase order information to verify invoice accuracy.
Monitor inventory levels to ensure that all planned products can be shipped on time, allocating products to accounts as needed.
Coillte information required to process RMAs, credits, debits, and claims.
Collate customer feedback for Quality Control periodically.
Complete administrative tasks, including checking, responding to emails, and answering phone calls.
Provide backup for other team members as required.
Perform other duties as assigned.