Supply Chain Customer Service Supervisor

Catalent•Philadelphia, PA

2d•Onsite

About The Position

Catalent’s Philadelphia site is a dynamic facility focused on advanced clinical supply services, supporting the development and delivery of innovative therapies. The site offers integrated solutions for clinical trial materials, including packaging, labeling, storage, and distribution, all within a state-of-the-art environment designed for efficiency and quality. With a strong emphasis on collaboration and precision, the Philadelphia location plays a key role in helping bring life-changing treatments to patients worldwide. This is an exciting place to work for those who value innovation, teamwork, and contributing to meaningful advancements in healthcare. We have an opportunity for a Supply Chain Customer Service Supervisor to join our team. This role is responsible for executing and supporting the Philadelphia supply chain teams in delivering customer service excellence. You will work with clients, vendors, and operations at both local and global levels. This position offers the chance to make a meaningful impact in a fast-paced and collaborative environment. Shift: Monday - Friday, 8:00am to 5:00pm Location: Philadelphia, PA 100% Onsite

Requirements

Bachelor’s degree in Supply Chain, Business, Life Sciences, or a related field
Minimum of 4 years of relevant experience in customer relations, supply chain, clinical supply, logistics, or a regulated Good Manufacturing Practice environment; pharmaceutical industry experience preferred
Prior supervisory or team lead experience
Occasionally lifting 0-15 pounds
Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Nice To Haves

Experience supporting Corrective and Preventive Actions, investigations, non-conformances, customer complaints, or manufacturing quality-related processes

Responsibilities

Supervise the daily activities of Distribution Project Coordinators focused on providing excellent service aligned with Catalent's patient-first culture
Review and approve staffing schedules to ensure adequate coverage for demand
Assess training needs of team members, oversee training development, and monitor performance metrics
Identify and implement process improvements across the Pre-Distribution Department and other areas as needed
Act as an escalation point for complex client issues, shipment concerns, and internal questions
Support client satisfaction by resolving issues promptly and professionally
Coach team members on effective client communication and issue resolution
All other duties as assigned