Representative, Customer Service L1

ASM Industries•Upper Leacock Township, PA

4d•Onsite

About The Position

OVERALL PURPOSE OF THE JOB Enters orders into ERP sales orders. Interacts with customers; provides information in response to inquiries about accounts, products, and services.

Requirements

High School diploma required
1-3 years of experience preferred
PROBLEM-SOLVING SKILLS: Identify problems, inform others, and provide information to assist with solving the problem
VERBAL COMMUNICATION SKILLS: Use verbal skills to communicate with co-workers or customers and/or vendors
WRITTEN COMMUNICATION SKILLS: Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form
MATH SKILLS: Addition, subtraction, multiplication, division, percentages, ratios
COMPUTER SKILLS: Financial Software, Internet/e-mail, Spreadsheet Software, Word Processing Software
MENTAL DEMANDS typically required: High level record keeping, Organize and prioritize, Respond to angry/upset individuals, Read, comprehend and follow instructions/work orders
PHYSICAL DEMANDS (typically required to perform the essential functions of the job): CONSTANTLY INCURRED (more than 75% time on job) - Ability to sit, Ability to communicate orally, Ability to hear conversation
WORKING CONDITIONS (typically required): CONSTANTLY INCURRED (more than 75% time on job) - Requires work in a typical office setting
OCCASIONALLY INCURRED (up to 25% time on job) - Work a shift between 8-12 hours
PERSONAL PROTECTIVE EQUIPMENT (typically required to perform the essential functions of the job): This position typically does not require the use of personal protective equipment.

Responsibilities

Takes care of and settles customer complaints, special orders, or returns via phone or mail
Answers customers' questions regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Talks with customers by phone or in person to ensure the best service possible
Interviews customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Adjusts complaints concerning billing or services rendered
Refers complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure customer service
Performs all other duties as required