Representative, Customer Experience

Certus Pest Inc • Egypt Lake-Leto, FL

13d

About The Position

Deliver world-class customer service and sales support by professionally responding to customer requests, managing inbound and outbound calls, and ensuring customer satisfaction through accurate account management and effective communication. Drive operational excellence by supporting sales, technicians, and department heads to resolve issues impacting the customer experience.

Requirements

• High School diploma or equivalent.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to calculate basic math.
• Must pass a seven-year criminal background check and substance abuse testing.

Nice To Haves

• Previous customer service and/or inside sales experience preferred.
• Experience in multi-state, high-growth, or field-based environments.
• Advanced communication and grammar skills.
• Experience with Pest Pac and Velocify systems.

Responsibilities

• Handle inbound and outbound customer service-related calls, qualifying each call and determining customer needs.
• Maintain and update customer accounts, document all interactions, and set up Call Back services.
• Collect payments, schedule inspections and quality control visits, and resolve billing issues.
• Support sales and marketing initiatives, assist inside sales during peak hours, and meet or exceed performance metrics.
• Foster strong communication with platform branches to continuously improve customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED