Customer Experience Representative

Hill Country Telephone Cooperative • Ingram, TX

12d • Onsite

About The Position

Hill Country Telephone Cooperative, Inc. (HCTC) is looking for a Customer Experience Representative. This essential position earns a competitive salary commensurate with education and experience. HCTC provides high-speed broadband and telecommunication services to smaller cities and rural areas in the Hill Country, with a vision of connected, vibrant, and sustainable rural communities. They are committed to their customers and communities, being transparent, fair, and honest. Employees find careers with HCTC rewarding as they can do challenging work while meeting the communications needs of their friends, neighbors, and business community. HCTC offers competitive pay, generous benefits, opportunities for career development, and a positive work culture.

Requirements

• High school diploma or equivalent
• 1-2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems
• Knowledge of Microsoft Office suite of products such as Word and Excel
• Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems
• Valid driver's license required
• Knowledge of computer operating systems
• Knowledge of cloud, network and wireless technologies, platforms and applications
• Ability to read and interpret technical documents
• Strong problem-solving skills
• Effective, professional and courteous communication skills
• Ability to prioritize multiple job assignments in a dynamic environment

Nice To Haves

• Engaging individual who enjoys helping people
• Good at explaining complex or technical topics to people in layman's terms
• Courteous, tactful, and goal-oriented with a team attitude

Responsibilities

• Provide exceptional customer service support for existing and new HCTC customers.
• Assist customers with all aspects of their telecom services, billing, and installation.
• Direct customers to technical support when necessary.
• Work with customers to recommend, sell, and understand the networks and devices connected to HCTC internet services.
• Promote and sell HCTC services through upselling of existing customers and outbound calls.

Benefits

• Competitive salary commensurate with education and experience
• Extremely attractive health benefits for the entire family, including medical, vision and dental
• Life and disability insurance
• Pension and 401k retirement plan
• Paid holidays
• Generous paid time off
• Low-cost internet services
• Opportunities for career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED