Customer Experience Representative

Hill Country Telephone Cooperative•Ingram, TX

3d•Onsite

About The Position

Hill Country Telephone Cooperative, Inc. (HCTC) is looking for a Customer Experience Representative. This essential position earns a competitive salary commensurate with education and experience. We also offer extremely attractive health benefits for the entire family, including medical, vision and dental. Life and disability insurance, a pension and 401k retirement plan, paid holidays, generous paid time off and low-cost internet services are also offered. Established as a cooperative in 1951 to furnish telephone service in the overlooked rural areas of the Hill Country, we now provide these beautiful smaller cities and rural areas with high-speed broadband and telecommunication services. We have a vision of connected, vibrant, and sustainable rural communities, contributing to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest. Our employees love that a career with us provides them with the ability to do challenging work while meeting the communications needs of their friends, neighbors, and business community. In addition to work they can feel good about, we offer our valued employees competitive pay, generous benefits, opportunities for career development, and a positive work culture.

Requirements

Knowledge of computer operating systems
Knowledge of cloud, network and wireless technologies, platforms and applications
Ability to read and interpret technical documents
Strong problem-solving skills
Effective, professional and courteous communication skills
Ability to prioritize multiple job assignments in a dynamic environment
High school diploma or equivalent
1-2 years of formal instruction and relevant experience with various consumer technologies including computers, computer networks and phone/conferencing systems
Knowledge of Microsoft Office suite of products such as Word and Excel
Experience/familiarity with telecommunication access solutions, DSL, fiber access technologies and wireless access systems
Valid driver's license required
Engaging individual who enjoys helping people
Good at explaining complex or technical topics to people in layman's terms
Courteous, tactful, and goal-oriented with a team attitude

Responsibilities

Provide exceptional customer service support for existing and new HCTC customers.
Provide customers with assistance for all aspects of their telecom services, billing, installation and direct them to technical support when necessary.
Work with customers to recommend, sell, and understand the networks and devices connected to HCTC internet services.
Promote and sell HCTC services through upselling of existing customers and outbound calls.