Customer Experience Representative

GoNetspeed•New Gloucester, ME

9d•Onsite

About The Position

As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you’ll develop and nurture strong customer relationships and deliver outstanding service. Every day, you’ll support customers with service orders and billing analysis. You’ll offer creative resolutions and connect your clients with the right products and services for their needs.

Requirements

Two years of experience in direct or related industry.
Associate degree in business or a combination of education and experience.
Interact with complex database and management systems supporting customers.
Effective communicator with excellent interpersonal skills.
Familiar with bookkeeping practices and data management.
Detail-oriented problem solver with experience improving processes.

Responsibilities

Responsible for providing customer service for all customers.
Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.
Experience in dealing with challenging interpersonal situations using flexibility to create positive change.
Strong face to face, written and verbal communications skills.
Experience diffusing difficult customer situations.