Customer Experience Representative

haku•Miami, FL

2d•Hybrid

About The Position

We are looking for a dynamic, high energy, self-starter, who lives and breathes customer service. This candidate will be ready to support both event organizers and their participants and answer any questions they may have. YOUR LIFE AT HAKU Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We love solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you'll love it too.

Requirements

College education in Business Administration, Marketing, Communications, Accounting or Finance preferred.
Masters Degree preferred but not required.
Detail-oriented with excellent interpersonal, presentation, written and communication skills
Ability to learn, understand, and use technology
Efficient, organized and can prioritize tasks
Proactive attitude with a passion to provide amazing service and support to every customer
Self-Starter with a great ability for problem-solving
Willingness to occasionally travel
1-2 Years of Customer Success Experience

Responsibilities

Manage a portfolio of enterprise event organizations and monitor events’ success
Provide training on all haku products to new event organizers during the on-boarding process
Provide training to existing customers on any new features and products
Create an online support system and publish user guides and answers to frequently asked questions
Support participants with any registration or route questions or send to the appropriate event organizer
Work closely with event organizers on different ways to help them promote and market their events to more people using haku's social and marketing tools
Document customer feature requests and work closely with the development team to prioritize incoming requests

Benefits

Flexible PTO + paid holidays
Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
401k with employer matching (after 90 days)
Hybrid work model
Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
Professional Development Reimbursement (after 6 months)
Monthly credit towards wellness activities (gym, meal plans, mental health costs)
Free access to wellness subscriptions, mental health and financial planning platforms
Discounted rates for pet insurance and voluntary life insurance and exclusive employee discounts through Perkspot
Company-paid parking in the heart of Brickell
State-of-the-art Apple computer and accessories
Wellness activities, happy hours, and company-wide fun events
Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more