Customer Experience Representative
About The Position
As a Customer Experience Representative, you’ll be the voice of our brand—supporting customers throughout their order journey while delivering thoughtful, personalized service. You’ll assist with order questions, shipping updates, product details, damages, and returns, and collaborate with internal teams to ensure a seamless experience from start to finish. This role is ideal for someone who enjoys working with people, communicating clearly, and representing a premium brand with professionalism and warmth. You’ll support customers across phone, chat, and email while helping create a consistently elevated and positive experience.
Requirements
- Experience in customer service (retail, hospitality, luxury, or call center experience is a plus—but not required).
- Strong communication skills, both written and verbal.
- Comfort working across phone, chat, and email.
- Attention to detail and pride in delivering accurate, high-quality work.
- Problem-solving skills and the ability to stay composed in fast-paced situations.
- Willingness to learn product details and systems quickly.
- Ability to manage multiple tasks and work collaboratively with a team.
- Flexibility to support business needs during peak times.
Responsibilities
- Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency.
- Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery.
- Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed.
- Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate.
- Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty.
- Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction.
- Assist in other duties and projects as needed.
Benefits
- access to health benefits
- 401k
- 3 weeks annual paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
