Representative, Contact Center III Billing ( Hybrid)

Eversource Energy•Manchester, NH

1d•Hybrid

About The Position

This position involves performing a variety of assignments related to customer billing, including adjustments, order entry, error processing, and initiating field investigations. The role requires working under moderate supervision and exercising some judgment within established guidelines. The company will not offer immigration-related sponsorship for this position. Applicants requiring visa sponsorship will not be considered. This role is considered regular, with 2 openings. Responding to emergency situations to meet customers’ needs is part of every employee’s role, and if employed, you will be given an Emergency Restoration assignment, meaning you may be called to assist during an emergency outside of your normal responsibilities, work hours, and location.

Requirements

A high school diploma or the equivalent.
Two years of related experience.
Effective communication skills and the ability to communicate in a concise and effective manner.
Ability to follow processes and work on their own.
Proficiency in typing and basic computer applications (Word, Excel, etc.).
Excellent interpersonal skills.
Excellent oral and written communication skills.
Thorough knowledge of customer related procedures and policies.
Excellent PC skills, including mouse navigation.
Excellent keyboarding skills.
Excellent analytical skills.
Excellent decision-making skills.
Excellent organizational skills.
Flexibility.
Dependability.
Reliability.
Ability to work in a team environment.
Ability to work with minimal supervision.
Ability to multitask.
Ability to function effectively in a highly structured and monitored environment.
Successfully pass the SHL Customer Service Representative test.

Nice To Haves

Experience with the customer billing system is preferred.

Responsibilities

Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
Work under moderate supervision and exercise some judgment within a framework as established by supervision.
Respond to customer calls outside of regularly scheduled hours in emergency situations.
Assist during an emergency outside of normal responsibilities, work hours, and location as part of an Emergency Restoration assignment.