Contact Center Confirmer Hybrid

Vacatia•Orlando, FL

23h•Remote

About The Position

Join Vacatia and Redefine the Guest Experience Across the Country. Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a customer service and operational ambassador who will ensure the final coordination and technical readiness of contact center and virtual tours booked by owners. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process, this is your opportunity to make your mark at the intersection of hospitality and innovation.

Requirements

2+ years of experience in a similar customer service or virtual support environment.
Proven track record of exceptional ability to communicate and interact with others via telephone and digital channels.
Strength in various tech platforms, including SPI, Excel, Email, Jag, Max, and various virtual meeting platforms.
Ability to interpret data, solve practical problems involving various variables, and maintain professionalism and discretion in handling sensitive and confidential information.

Nice To Haves

Vacation Ownership or Timeshare Outbound experience highly preferred

Responsibilities

Coordinate scheduling and qualifications by confirming tour times and attendee lists, and reviewing owner qualifications to ensure they meet specific criteria.
Guide technology onboarding by walking owners through necessary software requirements and troubleshooting basic connectivity or platform access issues prior to the tour start.
Establish professional rapport to build excitement and confidence in the virtual process while listening to and reassuring owner concerns.
Ensure operational excellence by accurately entering and updating reservation data and maintaining up-to-date contact information within company systems.
Support departmental security and administration by adhering to all company policies and security awareness protocols while performing necessary administrative duties.