Representative, Collections

Ezee Fiber•Houston, TX

1d•Onsite

About The Position

The Collections Representative is responsible for contacting customers regarding past-due accounts and working to recover outstanding balances while maintaining a professional and customer-focused approach. This role requires effective communication, negotiation, and problem-solving skills to resolve delinquent accounts and support the organization’s cash flow goals. The ideal candidate is goal-oriented, comfortable handling sensitive financial information, and thrives in a fast-paced, metrics-driven call center environment.

Requirements

High school diploma or equivalent.
1–3 years of proven experience as a Collections Agent or in a similar role.
Ability to analyze and interpret data.
Ability to communicate effectively.
Ability to remain in a stationary position for a significant portion of the workday.
Ability to frequently access, input, and retrieve information from computers and other office productivity devices.
Legally authorized to work in the United States, without Sponsorship.

Nice To Haves

Comfortable handling sensitive financial information.
Thrives in a fast-paced, metrics-driven call center environment.

Responsibilities

Proactively contact residential customers with overdue accounts via phone, email, and mail to secure payment.
Professionally negotiate payment arrangements or settlements that align with the customer’s financial situation and company policies.
Assess delinquent accounts, prioritize collection efforts, and determine appropriate action plans.
Address inquiries, resolve disputes, and clearly explain billing details, payment options, and service terms.
Identify accounts at risk of disconnection and collaborate with relevant teams to minimize service interruptions.
Maintain accurate and detailed records of all collection activities, including payment agreements and customer interactions.
Adhere to all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies.
Process payments, update customer account information, and ensure proper fund allocation.
Work closely with technical support and other internal teams to resolve account-related issues affecting collections.