Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)

Molina Healthcare•Long Beach, CA

18d•Onsite

About The Position

The Representative, Care Connections Member Advocate makes outbound calls to members, completes assigned hand-dial lists, and provides proactive support, information, and assistance. The role follows departmental standards for member interactions, call quality, and documentation. The position is onsite in Long Beach, California, and requires Spanish bilingual ability. Required shifts are Monday through Friday, 10:00 AM–7:00 PM, or Tuesday through Saturday, 7:00 AM–4:00 PM, Pacific Time.

Requirements

At least 1 year of experience in a healthcare service environment, or an equivalent combination of relevant education and experience.
High attention to detail and ability to follow member interaction scripts.
Flexibility and adaptability to changing priorities and workflows.
Compassionate and service-oriented approach.
Bilingual in English and at least one additional language; Spanish is required for this position.
Strong verbal and written communication skills.

Nice To Haves

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Responsibilities

Schedule high-quality member appointments daily to meet departmental goals.
Complete assigned hand-dial lists and member research requirements accurately and efficiently.
Provide members with basic support and guidance with empathy and professionalism.
Follow departmental standards for member interactions, call quality, and documentation.
Participate in ongoing training to enhance service quality and knowledge.