Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)

Molina Healthcare•Long Beach, CA

19d•Onsite

About The Position

The Representative, Care Connections Member Advocate makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. The role follows departmental standards for member interactions, call quality, and documentation. The position is onsite in Long Beach, California. Required schedules are Monday through Friday, 10:00 AM–7:00 PM, or Tuesday through Saturday, 7:00 AM–4:00 PM, Pacific Time. The role must be bilingual in Spanish.

Requirements

At least 1 year of experience in a healthcare service environment, or an equivalent combination of relevant education and experience.
High attention to detail and the ability to follow member interaction scripting.
Flexibility and adaptability to changing priorities and workflows.
Compassionate and service-oriented approach.
Bilingual in English and Spanish.
Strong verbal and written communication skills.

Nice To Haves

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

Responsibilities

Schedule high-quality member appointments daily to meet departmental goals.
Complete assigned hand-dial lists and member research requirements accurately and efficiently.
Provide basic support and guidance to members with empathy and professionalism.
Participate in ongoing training sessions to enhance service quality and knowledge.