Representative, Balance Verifications

Libra Solutions • Charlotte, NC

2d • Onsite

About The Position

MoveDocs, part of Libra Solutions, is seeking a Representative, Balance Verifications for its team. The role develops and fosters relationships with attorney customers while independently managing the Balance Verification process, including complex and time-sensitive requests. The successful candidate is motivated to meet and exceed customer experience expectations and daily and monthly targets. This position is based in the Charlotte, North Carolina office and must be performed in-office.

Requirements

• High school diploma or GED.
• 1–2 years of experience in record retrieval, collections, sales, account management, or customer service.
• Self-motivation and a desire to build strong relationships and exceed monthly goals.
• Strong interpersonal skills and the ability to interact with attorneys, health providers, and salespeople.
• Sound judgment and proactive, independent problem-solving ability.
• Excellent verbal and written communication skills.
• Ability to manage professional and executive relationships and guide or mentor newer team members.
• Dependability, professionalism, and a strong work ethic.
• Ability to work in a fast-paced environment with defined business goals and monthly quotas.
• Proficiency with Windows systems and Microsoft Office products.
• Ability to work in-office at the Charlotte, North Carolina location.

Nice To Haves

• Bachelor’s degree (not required).
• Paralegal or legal background (not required).

Responsibilities

• Build rapport and develop relationships with attorney clients while working with the Servicing, Customer Operations, Total Access, and PreCare teams to deliver timely, accurate balance requests and final bill packages.
• Calculate current and final balances due, provide payment amounts to attorneys, and resolve discrepancies or disputed balances with minimal supervision.
• Create and ensure the accuracy and completeness of accounts in final bill packages.
• Keep attorneys updated on request status according to the follow-up cadence and proactively manage open requests to ensure timely resolution.
• Handle incoming attorney and provider calls, emails, and tasks.
• Serve as an escalation point for Associates handling complex inquiries.

Benefits

• Choice of multiple medical plans
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Flexible spending accounts for medical and dependent expenses
• Time off to recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED