Sr Representative, Auto Physical Damage

Definity Insurance Company • Mississauga, ON

60d • CA$51,300 - CA$94,400 • Hybrid

About The Position

Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution. We are looking to expand our Commercial Auto and Complex Auto teams.

Requirements

• Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
• Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
• A high proficiency with Windows based programs with excellent keyboarding skills
• Background checks (including criminal checks and leadership references)

Nice To Haves

• University degree in any discipline or a college diploma or the CIP designation
• An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset
• Bilingualism (French & English) is considered an asset

Responsibilities

• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage complex and/or commercial auto claims
• Fully explain the claim process to all customers in a way they’ll easily understand
• Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
• Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
• Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
• Achieve and maintain a file disposition rate of 100% on a monthly basis

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree