Representative, Advanced Services

Caleres • Clayton, MO

6d • Onsite

About The Position

Join our dynamic and thriving footwear company as a Representative, Advance Services in St. Louis where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning.

Requirements

• 1 + year customer service, retail or related experience
• Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
• Multitasker: Ability to handle variety of calls across many business units, and ability to think quickly on feet
• Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills

Nice To Haves

• Retail call center experience preferred

Responsibilities

• Resolve Escalated Customer Issues: Handle escalated customer compliments and complaints with professionalism and empathy
• Support & Mentor Associates: Provide coaching to improve problem-solving and product knowledge
• Deliver Exceptional Customer Service: Reduce repeat contacts by resolving issues at the first point of interaction
• Manage Workflows & Backlogs: Support incident ticket and email backlogs as needed
• Drive Continuous Improvement: Track trends and provide recommendations on policies and procedures impacting customer experience

Benefits

• 30% Associate Discount across Famous Footwear and Caleres brands
• 401k
• health benefits
• PTO
• Access your money as you earn it and request your earnings before payday
• Free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
• Relaxed Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed