Représentant en recouvrement des soins financiers / Financial Care Recovery Representative

Alorica • Montreal, QC

35d • Onsite

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

Requirements

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Solid computer navigation skills
• Must have good negotiation skills and be goal-oriented
• Knowledge of Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous
• Customer-oriented
• A strong personality is a must

Nice To Haves

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Responsibilities

• Help customers solve problems they encounter when using the product and/or service.
• Document call information for auditing and reporting purposes
• Maintain and update customer records to ensure accurate and current information
• Outgoing calls and occasional e-mail correspondence
• Recoveries on overdue accounts (soft recoveries)
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Benefits

• Paid time off
• Leadership development programs that really grow your career
• Open access courses through Alorica Academy
• Paid training
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED