Représentant de service à la clientèle / Customer Experience Representative
About The Position
Indigo is a place where books, well-designed lifestyle products and the creative people who bring them to life are celebrated. We believe in the importance of real books, living life fully and generously, being kind to each other and to the planet, and that all stories, big and small, connect us. Indigo is our customers’ book haven, there for moments of joy and discovery and for connecting with people who share our passion for reading, our belief in ideas, and our desire to create a better, more beautiful world. Our mission is to inspire the world to read and enrich the lives of people who love to read. We believe in the power of people and their stories. Our goal is to attract the best talent, develop the potential of our team members, and create a space where everyone can thrive. Our guiding principles are the key ideas that are meant to influence everything we do, every day. We will hire, inspire and retain the best. We will be completely customer-centric. We will embrace an entrepreneurial spirit. We are committed to caring for each other, our communities, and our environment. We will be data-driven, systems thinkers and entrepreneurs. We are committed to creating true and shared value.
Requirements
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
- Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Responsibilities
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- Leverage our product to tell stories
- Engage and connect with our customers on the floor
- Curate specific product collections for each customer you meet
- Ensure Visual Standards are followed and maintained
- Role model Indigo’s High Performance Characteristics
- Seek information regarding new products, promotions and programs
- Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Take accountability to respond to customer feedback in a timely manner
- Hold self and others accountable
- Own self-development and provide continuous feedback to colleagues and Leadership Team
- Share ideas with Leadership Team on how to improve the employee and customer experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
