Repossession Specialist II

Yamaha Motor Corporation, USA•Kennesaw, GA

7d•Onsite

About The Position

This position is responsible for all administration, correspondence and documentation throughout the entire repossession process. They will ensure that all applicable notices are properly documented and mailed in a timely manner. Also ensure compliance with all repossession policies, multi-State and Federal law. This role will perform heavy skip-tracing with the use of internal and external skip-tracing tools to reduce and prevent losses on Yamaha financed Powersports and Marine products.

Requirements

Associates degree or equivalent combination of education/experience
3 years of experience in consumer finance, auto finance, powersports finance, or secured lending.
Strong knowledge of multi-state repossession laws, FDCPA. SCRA and FCRA
Knowledge of collections compliance requirements such as FDCPA, SCRA, bankruptcy, and privacy standards.
Experience with loan servicing, CRM, or collections platforms.
Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
Bilingual skills – Spanish (a plus)

Responsibilities

Assign all repossessions, accurately appraise collateral and communicate with repossession vendors to secure collateral.
Handle impound notices, track collateral location after repossession and handle redemptions.
Obtain updates, approve fees from repossession vendors and timely act upon them to maximize recovery efforts. Locate customers and find new leads using advance skip tracing.
Handle inbound and outbound calls for past due accounts, while maintaining composure and professionalism. Collects and negotiate payment arrangements to cure delinquency. Documents the account accurately and efficiently.
Build solid professional relationships with vendor(s) that support the repossession process. Also provide support to dealers and internal departments, for accounts placed out for repossession or repossessed.
Ensure that repossession notices such as right to cures, notice of intent to sale and deficiency letters are properly documented and mailed in a timely manner.
Perform score cards on repossession performance. Provide reporting and make recommendations to management.
Prepare account documentation for legal action, execute multiple tasks and assignments given by management.
Understand and adhere to company policies and procedures. Comply with all state, federal laws and regulations with regards to appropriate contact/dialogue with consumers
Ensure that all the add on products (Service/ Warranty/ GAP/etc.) get cancelled in a timely manner.
Assist\Back-up for the Collection Specialist, Remarketing Administrator and Recovery Specialist.
Other duties assigned by management.