Repossession Processor

U.S. Bank • Cincinnati, OH

8d • Hybrid

About The Position

Performs a variety of support and oversight to the physical repossession and collateral liquidation processes for the bank; requiring thorough knowledge of consumer banking, specifically default operations, programs and practices. Duties may include validation of, and managing daily controls and escalating associated findings (including regulatory, risk, financial, and operational); support repossession providers in effectiveness measures; management of physical collateral across the United States, in both impounded and repossessed situations; root cause and investigation into account issues; customer correspondence creation and validation (regulatory); consumer titling oversight; sales coordination with internal and external partners – including internal and external legal counsel.

Requirements

• High school diploma or equivalent
• Typically four or more years of clerical and customer service experience
• Collections or mortgage servicing experience
• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to independently identify and resolve complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Responsibilities

• Validation of, and managing daily controls and escalating associated findings (including regulatory, risk, financial, and operational)
• Support repossession providers in effectiveness measures
• Management of physical collateral across the United States, in both impounded and repossessed situations
• Root cause and investigation into account issues
• Customer correspondence creation and validation (regulatory)
• Consumer titling oversight
• Sales coordination with internal and external partners – including internal and external legal counsel

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED