Reporting Specialist I

Sotera Health•Salt Lake City, UT

30d•Onsite

About The Position

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Requirements

Data interpretation and entry (sorting and identifying relevant information to be reported)
Basic math, such as rounding and significant figures
Effectively prioritize tasks and budget time to meet completion deadline(s)
Multi-task and be self-motivated
Work with minimal or no supervision (for nontraditional shift, as applicable)
Balance a fluctuating workload while maintaining high quality and timely delivery
Understand and apply the company’s mission, vision, and values when making decisions
Attention to detail
Honesty and integrity – doing the right thing even when no one is watching
Demonstrate typing at a minimum of 50 wpm with ≥90% accuracy (best out of three)
Proficient at 10-key
Internet search usage
Knowledge of Microsoft Office (e.g., Word, Excel, Outlook, CRM, etc.)
Ask questions and provide feedback in an effort to clarify mutual expectations
Seek advice on tasks and responsibilities, when needed
Contribute to a positive atmosphere, leaving negativity outside the workplace
Verbal and written communication skills – follow or relay information and status; and converse with, and write to, peers in ways that ensures understanding of our processes
Internal customer service skills and interpersonal skills
Demonstrate professionalism (e.g., attire, language, attitude, respect, attendance, work ethic, 5S, etc.)
Reliable/dependable – adhere to schedule set with supervisor and maintain regular and reliable attendance
Accountable – accept ownership of job performance and mistakes
Team-focused – participate willingly, ability to contribute independently and through the team to meet goals and deadlines, demonstrate teamwork, actively participate in team interactions, promote teamwork, share the workload
Results-focused – deliver product at a required time, cost and quality
Must be able to spend up to 70-95% of scheduled shift sitting at a desk on a computer and the remaining time standing or walking.
This position may require occasional lifting of up to 35 lbs.
Minimal levels of adequate visual skills are necessary, such as: accommodation (eye-focusing ability: view small details [misplaced period, etc.]) and binocular vision (coordination of both eyes: depth perception).
Minimum of 18 years of age in addition to a High School Diploma or equivalent
For a non-traditional shift, must be fully competent in the basic daily duties of a report specialist

Nice To Haves

Proofreading skills and revising and editing skills, preferred
Reporting skills, as determined by supervisor
When established in role, ability and knowledge to type core reports on current team
Previous office and customer service experience is preferred

Responsibilities

Type, review, process, and perform corrections on all final report types
Scan documents in accordance with proper scanning procedures
Verify that all scanned images are exact and true copies of physical documents
Post sponsor final report data and other data to customer portal
Send reports by U.S. Mail, email, FedEx, or UPS (when applicable)
Prepare letters and preliminary results and raw data, as needed
Meet quality expectations of the team (rework)
Participate in resource sharing, as assigned
Demonstrate NL core values
Effectively resolve problems in a timely manner
Maintain weekly 5S (cleanliness and organization of space)
Complete tasks on time, as assigned
Respond to all communications in a timely manner (e.g., customer inquiries, voicemails, emails, etc.)
Coordinate with supervisor to ensure proper coverage of business hours and workload coverage (for non-traditional shift, as applicable)
Recommend applicable process improvements of job and customer service efforts
Anticipate new challenges and develop creative solutions to address them
Know and follow applicable regulatory requirements (e.g., GMP, GLP, ISO, etc.)
Know and follow company and department policies, procedures, mission, vision, and values
Complete required training on time
Follow quality best practices to meet regulatory and customer requirements
Attend work regularly and reliably
Adhere to all policies and procedures
Perform other duties as assigned