Replenishment Lead - Aurora, IL

US Foods•Aurora, IL

2d•$65,000 - $105,000•Onsite

About The Position

The Replenishment Lead role is part of the Replenishment Buying organization and is stationed at the Market level. This role supports Replenishment activities within a market, managing logistics, sales, and costing coordination for product orders. The Replenishment Lead acts as the primary contact for Replenishment in the market, collaborating with the VP Sales and VP Operations to ensure immediate product needs are met. The position is responsible for ensuring the Replenishment function meets its commitments, including maintaining product supply continuity and achieving key performance indicators (KPIs). This involves connecting the market to the Replenishment Service Center (RSC) through consistent communication, update calls, and collaboration on demand changes and special projects. The role also monitors inbound product quality and ensures replenishment functions align with US Foods policies and procedures, providing subject matter expertise on supply chain systems and replenishment protocols. Additionally, the Replenishment Lead manages Replenishment Assistants who support market operations.

Requirements

5 years of purchasing work experience required; proven experience of influencing people / management
Extensive food service knowledge and supply chain experience.
Proficient with various Desktop software (e.g., Excel, MS Word, PowerPoint).
Strong interpersonal skills and ability to collaborate cross-functionally and draw linkages to business.
High attention to detail, strong customer orientation, and fact-based decision making.
Bachelor’s degree in business, operations, or supply chain management, or equivalent food service industry work experience required.

Nice To Haves

Food service purchasing and management experience
Possess a high degree of diplomacy, tact, tenacity and persistence to deal effectively with other stakeholders
Proficiency in data analysis & visualization tools (i.e., Excel, Sigma, Tableau, PowerBI, etc.)

Responsibilities

Ensure the Replenishment function at the Market delivers on commitments, including maintaining continuity of product supply, while meeting key performance service indicators (KPI).
Connect the market to the Replenishment Service Center (RSC) through constant communication, update calls, and collaboration with the RSC on demand changes and special projects.
Monitor the quality of inbound products and execute replenishment functions according with US Foods policies and procedures.
Provide subject matter expertise on the supply chain systems, replenishment policies and procedures.
Manage Replenishment Assistants who support Replenishment operations in the market.
Work with Area Buyers and Replenishment Assistants to ensure key Replenishment functions are being fulfilled.
Monitor inbound product for quality levels and investigate any product concerns and product returned from customer due to quality concerns.
Manage and execute, at the direction of Category Management, the removal of slow, dead, excess and obsolete inventory.
Assist and follow up on inventory management concerns including spoilage, alert date product and suspense inventory with Category Management.
Through Replenishment Assistant, manage the Credit Debit Memo Request process, drop ship billings.
Track key service performance indicators for a Market including Customer Service Level, Inventory Loss Minimization, Days Inventory on Hand (DIOH), Customer Order Fill Rates, Excess and Obsolete Inventory Reserve (shared), Managed Cases/Freight Income, Inbound Cases/Pallet, Slow and Dead Inventory (Shared), and Special Order Response Time, movement to Direct.
Drive process consistency and build strong relationships with cross functional partners overseeing the market.
Work directly with the VP Sales and VP Operations to ensure the market delivers on customer commitments.
Negotiate with and/or strongly influence the VP Sales and VP Operations on alternative, creative means to meet a customer commitment.
Ensure line of open communication between the cross-functional partners and Replenishment Assistant regarding business updates and Market initiatives along with all demand change information.
Participate in regular market status calls to identify & remedy service issues, spoilage risks, etc.
Support the Area buying team with routine buying support tasks.
Own the reviews of certain reports (e.g., Unusual Demand, BIT, Inventory Rebalance Process, ICC/LCR pricing, etc.) and raise issues to buyers/leadership as necessary.
Accept PO blueprints, Manage Monthly Freight Rates (LFRM Portal), check Arrowstream non-compliant orders, and investigate/resolve costing issues (CASIS).
Provide buying coverage: Fill in buying gaps as needed and cover for temporarily unavailable buyer bandwidth.
Manage a team of Replenishment Assistants and drive continuous improvement within the team.
Assume SME role in supply chain processes and market intelligence to help incorporate local market intelligence to improve efficiency and service.
Share current challenges, operational learnings, and opportunities with the Area Replenishment staff to improve standard processes.
Ensure smooth coordination and information flow between Replenishment Assistants and Area Buyers.
Build a strong culture of customer service orientation, collaboration, performance, and continuous improvement within the team.
Provide adequate coaching and process guidance to the team; when needed, work closely with Area Replenishment leadership to develop the required capabilities within the team.
Provide regular 1x1 feedback to the team based on cross-functional inputs and individual performance.