Replacement Sales Manager

TLC Windows and Doors•Franklin, TN

15h•$110,000 - $125,000•Onsite

About The Position

Pella Tennessee is growing and seeking a driven Sales Manager to lead, coach, and develop their In-Home Sales Team. This role offers the opportunity to build a winning sales culture, mentor sales professionals, and help homeowners improve their homes. The ideal candidate will understand both the sales process and the home remodeling industry, with a proven track record of leading sales teams and developing talent. Pella Tennessee is known for its premium products, strong customer relationships, and a team-oriented culture that values and supports employees.

Requirements

Computer literacy
Outgoing and highly motivated personality
Excellent communication and interpersonal skills
Ability to manage time effectively.
Ability to adapt to change quickly and effectively.
Ability to handle unusual situations with customers and installers in a professional manner.
Ability to always maintain a positive attitude
College degree required.
2-5 years in-home sales experience
2+ years sales management experience

Nice To Haves

Experience within windows and doors
Experience within home improvement
Experience within residential construction
Experience within remodeling
Experience within building materials
Experience within roofing, siding, or exterior products
Experience within kitchen & bath sales
Experience within construction-related sales environments

Responsibilities

Train and implement the Pella Windows In-Home Sales Process.
Work with Director of Sales to develop total segment goals and budgets monthly and yearly.
Develop personalized goals for each rep monthly and yearly that support the company’s segmented goals set by management.
Develop and implement strategy to achieve segment goals.
Increase sales volume, profit margin and market share for Pella products in accordance with company goals and objectives.
Manage the Replacement business to meet set company standards for closing percentage, average size order, yield per opportunity, overall dollar volume sold, product discounts, returns and allowances, and customer satisfaction scores.
Assure coverage of all appointments in a prompt and professional manner.
Know the Pella product line thoroughly and to be a student of the Pella line as well as the competition.
Present the proper image as described by Pella management.
Maintain appropriate staffing level of sales reps to accomplish company objectives.
Directly involved with the hiring, orientation, training, performance management and employment decisions related to sales team.
Handle customer issues in a professional and timely manner.
Cooperate with other Pella managers to achieve all team goals.
Participate in ongoing training as required by Pella TN and Pella Corporate.
Willingly accept and adjust to all future changes with this job.
Handle special projects as assigned by management.