Repair Technician and Sales Associate
Pierce Power Products Corp dba Batteries Plus•Woburn, MA
•Onsite
About The Position
Provide device repair technician support to the store, utilizing technical problem-solving skills, electronic cross-reference, and web research. Repair cell phones, tablets, light fixtures, and other devices. Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional, and helpful manner.
Requirements
- High School education or equivalent required with relevant experience strongly preferred.
- 3-6 months of previous device repair experience.
- Demonstrated technical aptitude.
- Demonstrated problem solving skills.
- Duties require the ability of the use of judgment in minor decisions and use of some judgment as to the method of performance.
- Excellent organizational skills.
- Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others.
- Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
Responsibilities
- Repair cell phones, tablets, and other devices based on priority
- Replace screens, batteries, and other components on smartphones and tablets
- Replace cords, sockets and other parts on lamps and light fixtures
- Assist with cycle count every week to reflect the accurate utilization of device repair inventory
- Rotate and stock inventory
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
- Cut keys and reprogram key fob remotes
- Greet customers, determine needs and answer questions
- Suggest sell add-on items
- Directly communicates with customers about device repairs and status of repairs.
- Maintains problem resolution proficiency standards and customer satisfaction levels.
- Escalates situations to management when necessary
- Ask questions to identify potential commercial customers
- Operate computer/cash register to complete sales transactions with accuracy
- Watch for loss prevention issues and advise management of any unusual activities
- Demonstrate a customer-first mentality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
