Repair Technician 1 - Camera Lenses

Canon U.S.A., Inc.•Costa Mesa, CA

2d•$17 - $25•Onsite

About The Position

Perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash. This role involves performing in-house servicing and repair of company products, including general maintenance tasks, troubleshooting, and repairing DSLR Cameras, Lenses, and Flash systems. You will also provide technical support to customers on operational or maintenance aspects of system equipment, diagnose mechanical, hardware, software, and systems failures using established procedures, and prepare reports for analyses of product failure trends and serviceability issues. The work requires attention to detail and judgment based on established procedures and guidelines. You will service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service, generate service revenue by repairing designated equipment, and maintain all technical information and Canon property assigned. Communication with supervisors and other departments regarding technical or customer service issues is essential. The role also requires performing high demand repair volume to support departmental goals for Turn Around Time and conducting product rework/modifications/New product inspection.

Requirements

HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
Ability to demonstrate fundamental knowledge of electromechanical equipment.
Must be able to lift min. 15lbs in camera/lens/case weight.
Basic level of MS excel, Word, Powerpoint.
Minimum of six months repair experience of camera or optical products or min. of two years of repair experience in the Electronic Field.
Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs.
Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment).
Working knowledge of computer platforms, general application software and networking environments.
Demonstrates ability to work in a collaborative work team environment.
Demonstrates a positive internal and external work attitude.
Demonstrates good customer service skills and abilities.
You must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Responsibilities

Perform in-house servicing, repair of company products.
Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system.
Provide technical support to customers on operational or maintenance aspects of system equipment.
Diagnose mechanical, hardware, software and systems failures, using established procedures.
Prepare reports for analyses of product failure trends and service ability issues.
Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers.
Generate service revenue by repairing designated equipment.
Maintains all technical information and Canon property assigned.
Prepare reports and other data for the department to ensure accurate information and record-keeping.
Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas.
Perform high demand repair volume to support departmental goal of Turn Around Time.
Conduct product rework/modifications/ New product inspection.