Repair Technician 1 - Camera Lenses
About The Position
Perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash. Provide technical support to customers on operational or maintenance aspects of system equipment. Diagnose mechanical, hardware, software and systems failures, using established procedures. Prepare reports for analyses of product failure trends and service ability issues. Work on assignments that are routine in nature, but attention to detail is essential. Also, requires judgement based on established procedures and guidelines. Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers. Generate service revenue by repairing designated equipment. Maintains all technical information and Canon property assigned. Prepare reports and other data for the department to ensure accurate information and record-keeping. Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas. Perform high demand repair volume to support departmental goal of Turn Around Time. Conduct product rework/modifications/New product inspection.
Requirements
- HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Ability to demonstrate fundamental knowledge of electromechanical equipment.
- Must be able to lift min. 15lbs in camera/lens/case weight.
- Basic level of MS excel, Word, Powerpoint.
- Minimum of six months repair experience of camera or optical products or min. of two years of repair experience in the Electronic Field.
- Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs.
- Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment).
- Working knowledge of computer platforms, general application software and networking environments.
- Demonstrates ability to work in a collaborative work team environment.
- Demonstrates a positive internal and external work attitude.
- Demonstrates good customer service skills and abilities.
Responsibilities
- Perform in-house servicing, repair of company products.
- Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system.
- Provide technical support to customers on operational or maintenance aspects of system equipment.
- Diagnose mechanical, hardware, software and systems failures, using established procedures.
- Prepare reports for analyses of product failure trends and service ability issues.
- Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers.
- Generate service revenue by repairing designated equipment.
- Maintains all technical information and Canon property assigned.
- Prepare reports and other data for the department to ensure accurate information and record-keeping.
- Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas.
- Perform high demand repair volume to support departmental goal of Turn Around Time.
- Conduct product rework/modifications/New product inspection.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
