Repair Supervisor - GA

Sparus Holdings • Peachtree Corners, GA

1d • Onsite

About The Position

The Repair Supervisor leads day-to-day operations of the Southern Cross repair and calibration facility in Peachtree Corners, GA. This role is responsible for managing technicians and shipping/receiving staff, ensuring timely and accurate processing of repair, calibration, warranty work orders, and maintaining inventory for both repair consumables and instrument/parts sales. The Repair Supervisor serves as the operational point of contact for the Products LOB and reports directly to the VP of Products.

Requirements

• 3+ years of experience in a repair, service, or manufacturing environment
• Prior supervisory or lead technician experience
• Demonstrated ability to read and follow technical SOPs and work instructions
• Experience with an ERP or work order management system (NetSuite preferred)
• Strong attention to detail and ability to manage multiple priorities in a shop-floor environment
• Effective written and verbal communication skills

Nice To Haves

• Experience with gas detection instruments or other field measurement equipment
• Familiarity with calibration documentation and NIST traceability requirements
• Background in shipping/receiving operations, including carrier management and packaging standards
• Experience preparing operational reports for management review

Responsibilities

• Directly supervise repair technicians and shipping/receiving personnel
• Assign and prioritize work orders to maintain throughput and meet turnaround targets
• Conduct performance evaluations, provide coaching, and identify training needs
• Coordinate staffing coverage and cross-training to support operational continuity
• Oversee the end-to-end repair workflow: RMA intake, evaluation and triage, repair and calibration, QC, and outbound shipping
• Ensure all work is performed in accordance with current SOPs for instrument repair and calibration
• Monitor work order status and intervene to resolve bottlenecks or quality issues
• Ensure calibration certificates and repair documentation are completed accurately and on time
• Coordinate warranty repairs in accordance with manufacturer agreements
• Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing
• Assist technicians with NetSuite data entry and error resolution
• Review and validate labor, parts, and service entries against physical work performed
• Support month-end close by ensuring all completed work orders are fully processed and invoiced
• Maintain adequate stock levels of repair parts, calibration gas, consumables, and instrument sales inventory
• Conduct periodic cycle counts and reconcile physical inventory to NetSuite records
• Identify reorder needs and coordinate purchasing with appropriate internal contacts
• Minimize obsolete or excess inventory through proactive monitoring
• Prepare and deliver regular operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity
• Track and report key metrics: units received, units completed, units pending, BER rate, and warranty vs. non-warranty mix
• Flag capacity constraints, equipment needs, or process gaps as they arise
• Support operational reporting tied to Teledyne GMI warranty invoicing requirements (monthly submission within 5 days of month-end)

Benefits

• Equal Opportunity Employer
• Celebrate diversity and are committed to creating an inclusive environment for all employees
• Commitment to providing a workplace free of any discrimination or harassment
• Commitment to working with and providing reasonable accommodation to individuals with physical and mental disabilities
• Pay Transparency Non-Discrimination Provision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed