Repair & Shop Supervisor

Flow Control Group • Longwood, FL

4d • Onsite

About The Position

The Repair & Shop Supervisor serves as an ambassador for the Company and is responsible for maintaining flow and objectives of the service department. This person will answer service calls, emails and schedule repair work. Involves working with other coordinators and the Shop Manager to ensure efficiency and accuracy and maintain repair schedules.

Requirements

• Strong problem-solving skills.
• Must be detail oriented.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work with a team environment.
• Strong work ethic.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite and/or related software.
• Positive attitude and desire to grow an existing sales & service business.
• High School Diploma/GED
• 2+ years in mechanical environment.

Nice To Haves

• Technical/mechanical background is a plus.

Responsibilities

• Answering customer calls and emails.
• Resolving customer issues and inquiries in a timely manner
• Creating estimates for equipment repairs
• Order repair materials as required depending on scope and need of each job
• Following up on repair part orders to ensure timely service to customers
• Follow up with Sales on customer approvals for any needed repairs
• Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
• Performs other duties as assigned by manager.

Benefits

• Medical, Dental and Vision insurance
• competitive 401(k) matching program
• career growth opportunities
• employee referral program
• paid time off and holidays
• parental leave
• FCG University learning and training platform available to all employees offering over 80k courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED