Repair Specialist

Safelite • Clarence, NY

1d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to complete vehicle glass repairs while delivering high-quality service and a positive customer experience. You will learn the Safelite Way of Fitting through classroom and hands-on training under the guidance of experienced technicians and Safelite leaders. The role includes repairing vehicle glass, managing work orders and customer communication with handheld technology, promoting Safelite products, and maintaining cleanliness in customer vehicles, company vehicles, and the shop. You will safely operate vehicles, tools, and chemicals, and perform other duties as assigned while complying with company policies and standards.

This position involves driving duties monitored through cameras, GPS, and other tracking technologies to promote safety and compliance. Work may take place outside in varied weather conditions and temperatures, and requires standing for extended periods, working in tight spaces, bending, twisting, and lifting or assisting with glass. The job description is not all-inclusive and duties may change based on organizational needs. Reasonable accommodations will be made as required by applicable laws.

Requirements

• Must be at least 18 years of age.
• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Ability to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring through camera or video surveillance, GPS, and other tracking technologies.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outside safely for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and adhere to company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma or GED/equivalent preferred.

Responsibilities

• Learn to repair vehicle glass in classroom and hands-on settings, focusing on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass-related issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time in the repair process and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used throughout the workday.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive weekly base pay starting at $18 per hour; the listed base pay range is $16.30–$22.80 per hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED