Repair Sales & Service Coordinator
Radwell International•Glendale, AZ
•Onsite
About The Position
The Repair Sales & Service Coordinator is responsible for processing repair quotes, managing repair orders, and supporting sales staff with repair-related opportunities. This role focuses on providing customers with effective solutions, clear communication, and high levels of service throughout the repair lifecycle. This position serves as a key point of contact for customers, ensuring all repair-related inquiries, quotes, and order updates are handled efficiently and accurately.
Requirements
- High School Diploma or equivalent required
- 1–3 years of related experience preferred
- Strong customer service and communication skills
- Working knowledge of Microsoft Office (Excel, Outlook)
- Understanding of the sales and order cycle preferred
- Ability to work effectively in a goal-driven environment
- Self-motivated with strong problem-solving ability
- Strong computer proficiency
- Ability to multi-task in a fast-paced environment
- Strong organizational skills
- Attention to detail
- Problem-solving abilities
- Strong verbal and written communication skills
Responsibilities
- Prepare and process repair quotes and approvals
- Offer customers replacement and spare options from depot or surplus inventory
- Source products not currently supplied when necessary
- Provide a high level of customer service and support throughout the repair process
- Collaborate with inside and outside sales teams to support order completion
- Process and manage customer quotes not assigned to a salesperson
- Maintain proactive communication with customers regarding quotes and orders
- Quote replacement options for non-repairable items and obtain approval for disposition
- Follow up on open quotes to secure approvals
- Provide repair order status updates when requested by customers
- Convert approved quotes into orders accurately
- Complete Spectrum task assignments with customer-focused follow-up
- Resolve issues related to surplus or depot orders
- Maintain and update in-house summaries and tracking systems
- Perform other duties, tasks, or work as assigned
Benefits
- Medical, dental, and vision coverage starting Day 1 of employment
- 15 PTO days
- Paid company holidays
- Company-paid short-term and long-term disability
- Company-paid life insurance
- 401(k) with company matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
