Repair Coordinator

Sulzer • Santa Fe Springs, CA

5d • Onsite

About The Position

Sulzer's Los Angeles Service Center (LASC) is hiring a Repair Coordinator to own the execution of pump repair jobs from order entry through final delivery. This is a central role that bridges Sales, the Shop, Engineering, Quality, and the customer — making sure scope, schedule, documentation, and communication stay aligned on every job in our backlog. You will manage a portfolio of active repair orders for centrifugal pumps (BB1–BB5, OH, VS) serving power generation, refining, water, and industrial customers across the Western U.S. The role is high-visibility, fast-paced, and well-supported by experienced Sales Reps, Shop Leads, and Engineering.

Requirements

• Minimum 3 years of experience in repair shop coordination, project coordination, customer service in industrial services, or a related operations role.
• Strong written and verbal communication skills in English; comfortable interfacing directly with industrial customers (procurement, reliability, and maintenance contacts).
• Working knowledge of mechanical equipment — pumps, compressors, motors, or other rotating equipment.
• Proficient in Microsoft Office (Excel, Word, Outlook); able to read and interpret mechanical drawings and BOMs.
• Strong organizational discipline: able to manage 15–30+ concurrent jobs at different stages without losing track of commitments.
• High school diploma or equivalent

Nice To Haves

• Technical or engineering education a strong plus.
• Direct experience with centrifugal pumps or rotating equipment repair.
• Experience using SAP (order management, project systems, or service modules).
• Prior experience in an ISO 9001-certified repair shop or service center.
• Familiarity with API 610 / API 682 and customer specifications common in oil and gas, power, and water markets.

Responsibilities

• Own assigned repair jobs end-to-end: order entry, scope confirmation, inspection reporting, repair execution tracking, final documentation, and on-time delivery.
• Build and issue technical proposals (inspection reports, repair quotes, supplementary scope) using the LASC standard template, in coordination with the assigned Sales Representative.
• Coordinate daily with Shop Leads and the Service Center Superintendent on job scheduling, resource allocation, parts availability, and execution priorities.
• Manage customer communication on job status, inspection findings, photos, scope changes, and revised delivery dates; schedule and confirm customer Witness and Hold Points.
• Maintain accurate job data in SAP — order status, milestones, hours, materials, costs, and delivery dates — and support backlog reviews and forecasting.
• Compile and harmonize inspection documentation: BOMs, dimensional reports, photo packages, NDE results, and final repair reports for customer delivery.
• Coordinate with Engineering on technical clarifications, non-standard repairs, and engineered solutions.
• Support Quality (ISO 9001) and EHS (ISO 14001 / 45001) procedures across the jobs you own; participate in nonconformity tracking and corrective actions when applicable.
• Coordinate logistics: inbound equipment receipt, parts procurement follow-up, and outbound shipping to the customer.

Benefits

• 15 days of paid time off
• 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED