Repair Account Coordinator
About The Position
Quest International Inc. is seeking a Repair Account Coordinator to support our Operations team and Service Repair Center in Irvine, CA. This position supports OEM repair accounts, repair orders, shipment documentation, customer follow-up, customer portals, and administrative quality checks. The Repair Account Coordinator supports OEM and strategic customer repair activity from order receipt through shipment. This role handles customer correspondence, repair quotes, SOs/RAs, customer follow-up, shipment documentation, packing lists, shipping labels, air bills, tracking numbers, customer portal updates, pre-invoicing packets, and technical data entry. This position requires strong accuracy, organization, communication, and follow-through in a deadline-driven Service Repair Center environment.
Requirements
- High school diploma or equivalent.
- 2+ years of customer service, repair depot, shipping/order support, administrative operations, or related experience.
- Experience with repair orders, service orders, return authorizations, customer follow-up, shipment documentation, packing lists, shipping labels, air bills, tracking numbers, or similar order/shipping documentation.
- Microsoft Excel and Word proficiency.
- Experience using FedEx Manager or a comparable shipping platform.
- Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems.
- Ability to type at least 40 WPM accurately.
- Strong communication, organization, prioritization, and attention to detail.
- Ability to work onsite in Irvine, CA, Monday through Friday.
Nice To Haves
- OEM or strategic account support experience.
- Service Repair Center, repair depot, RMA, logistics, shipping, or order-processing experience.
- SO/RA processing experience.
- Repair quote or service quote follow-up experience.
- Customer portal and shipment tracking experience.
- ISO-certified or procedure-driven environment experience.
Responsibilities
- Support OEM accounts and strategic customers with repair-related correspondence, quotes, SOs/RAs, and shipment activity.
- Follow up with customers on repair quotes, pending inquiries, shipment status, and order documentation.
- Prepare and organize pre-invoicing packets, packing lists, shipping labels, air bills, shipment records, and tracking numbers.
- Use FedEx Manager and customer portals to support incoming and outgoing shipment coordination.
- Maintain accurate customer records, repair/order activity, technical data entry, and account documentation.
- Support repair, shipment, and operational reports for management and customers.
- Track delivery deadlines, shipment deadlines, customer follow-ups, and operational priorities.
- Perform final administrative quality checks across repair activity, shipping paperwork, and customer/account records.
- Follow Quest’s ISO-certified policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
