Repair Planner/Estimator

POWERGROUP Resources•Hamilton, ON

2d•CA$80,000 - CA$90,000•Onsite

About The Position

Waterdown Collision, a family-run Collision Repair Facility with 50 years of service, is expanding to a new, state-of-the-art 30,000 sq ft facility. They are seeking an enthusiastic Repair Planner to join their growing team. The Repair Planner will be responsible for ensuring clients receive excellent customer service while balancing company profitability, supporting the collision shop, and achieving customer satisfaction. This role involves using AI-assisted tools for resume review, but all hiring decisions are made directly by the team and client.

Requirements

5+ years of direct experience as a repair planner/estimator or in a senior collision estimating role
Proficiency with Mitchell Cloud Estimating and Qapter
Working proficiency with Bodyshop Connect, Collision Link, Partsbridge, and Parts Kick
Knowledge of collision repair operations including estimating, production scheduling, and meeting repair deadlines
Familiarity with insurance repair procedures and guidelines
Experience coordinating with insurance representatives, production staff, customer service staff, and clients on repair status and approvals
Experience negotiating repair times with insurance representatives
Experience handling client concerns and dissatisfaction in a customer-facing setting
Valid driver’s license
English proficiency sufficient for professional verbal and written communication
Legally eligible to work in Canada

Nice To Haves

Core Competencies: Exemplary Customer Service, Accountability and Dependability, Time Management, Problem Solving, Decision Making and Judgement, Ethics and Integrity, Planning and Organizing, Communication & Negotiation, Energy and Stress Management, Teamwork

Responsibilities

Handle appraisals, repair orders and supplements from start to finish
Produce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goals
Upload initial, supplement, and final bills as necessary to the insurance company
Ensure ongoing communication with insurance partners, production staff and customer service specialists.
Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company’s gross profit goals
Maintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)
Participate in daily release meetings in order to provide key information to managerial staff
Participate in weekly company meetings and be willing to attend training programs to enhance performance both, personally and professionally
Maintain a safe and clean environment in which to work that reflects the excellent working conditions of the company
Work to resolve any client concerns or dissatisfaction.
Cultivate a positive working relationship with team members and management.
Communicate and document repair status to clients and insurance partners.
Maintain complete knowledge and comply with company and departmental policies, procedures and standards.