Repair Order Administrator

BARFIELD INC•Brownsville, FL

About The Position

Join Barfield and Become a Part of the Adventure! If you are a talented Repair Order Administrator professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering. We are looking to hire a dedicated Repair Order Administrator to join our team. The Repair Order Administrator will support our AFI Billing department.

Requirements

Candidate must have excellent communication skills, detailed oriented, and work well under pressure.
Ability to work swiftly and efficiently with minimum entry errors.
Ability to work independently.
Languages: Fluent English (written and oral).
High School Diploma required.
Knowledge of Microsoft Office Suite (Excel and Outlook).
Experience in logistics and knowledge of regulation: Dangerous Goods, Customs.

Nice To Haves

Some Aviation experience preferred.

Responsibilities

Performs all steps of the process: receipt of material, issuance of repair orders, shipment to vendors or AFI shops, monitoring and expediting of repair process, storage, dispatch of parts to customers.
Monitors and ensures the economy of the contracts, the service to the customer and the quality of the processes.
Makes sure that the materials received from the customers are part of the contractual list.
Performs incoming goods Inspection verify data plate of equipment & check for CID or FOD.
Determines whether component will be repaired in-house or subcontracted.
Checks if the repair must be done under warranty or not.
Issues the Repair Orders and updates the IT System accordingly.
Ships the units to its’ assigned repair shop/OEM via FEDEX.
Processes Fedex shipping labels for outgoing repairs.
Prioritizes tasks based on urgence to ensure overall service level and responsiveness to the customer.
Receives Serviceable units from Air France facilities for the replenishment of the local pool allocation.
Daily contact with vendors to expedite and pressure to deliver within our customers’ TAT.
Negotiates the repair under warranty.
Negotiates the free of charge standard exchange in case of TAT is overdue.
Makes sure that the quotes received from the vendor are in accordance with the requested task.
Performs quality control when the unit is received after repair and makes sure that the repair has been done in accordance with the requested task.
Makes sure that all the documentation received with the unit is in accordance with the regulations.
Ships the unit back to the customer and updates the IT System.
Analyzes and disputes discrepancies.
Checks for exclusions to be charged to the customer.
Approves the quote to the vendor.
Issues the quote to the customer adding the charges according with the contract.
Forwards the quote along with the approval to AFI financial department in Paris for invoicing.
Makes sure that the invoice received from the vendor corresponds to the quote approved.
Releases part on customer request and in accordance with contract terms and conditions.
Participates in maintaining a well organized and accurate inventory, in accordance to AFI’s standards and procedures.
Has a regular contact with customers or account managers to assist them in their needs.
Manages the interface between the customer and the vendor in case of an urgent need or an AOG request.
Initiates alternative availability against lowest cost, in case requested part is not yet repaired.
Ensures customer satisfaction.
Challenges existing processes in order to improve quality, costs and delays.
Formalizes and shares best practices, participates in benchmarks with other AFI remote logistics centers.