Repair Order Administrator

BARFIELD•Miami, FL

About The Position

Join Barfield and Become a Part of the Adventure! If you are a talented Repair Order Administrator professional interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry: it is subsidiary of Air France Industries KLM Engineering. We are looking to hire a dedicated Repair Order Administrator to join our team. The Repair Order Administrator will support our AFI Billing department.

Requirements

Candidate must have excellent communication skills, detailed oriented, and work well under pressure.
Ability to work swiftly and efficiently with minimum entry errors
Ability to work independently
Fluent English (written and oral)
High School Diploma required
Knowledge of Microsoft Office Suite (Excel and Outlook)
Experience in logistics and knowledge of regulation: Dangerous Goods, Customs

Nice To Haves

Some Aviation experience preferred

Responsibilities

Makes sure that the materials received from the customers are part of the contractual list
Performs incoming goods Inspection verify data plate of equipment & check for CID or FOD
Determines whether component will be repaired in-house or subcontracted
Checks if the repair must be done under warranty or not
Issues the Repair Orders and updates the IT System accordingly
Ships the units to its’ assigned repair shop/OEM via FEDEX
Process Fedex shipping labels for outgoing repairs.
Prioritize tasks based on urgence to ensure overall service level and responsiveness to the customer
Receive Serviceable units from Air France facilities for the replenishment of the local pool allocation
Daily contact with vendors to expedite and pressure to deliver within our customers’ TAT
Negotiates the repair under warranty
Negotiates the free of charge standard exchange in case of TAT is overdue
Makes sure that the quotes received from the vendor are in accordance with the requested task
Makes the quality control when the unit is received after repair and makes sure that the repair has been done in accordance with the requested task.
Makes sure that all the documentation received with the unit is in accordance with the regulations
Ships the unit back to the customer and updates the IT System
Makes sure that the quotes received from the vendor are in accordance with the requested task
Analyses and disputes discrepancies
Checks for exclusions to be charged to the customer
Approves the quote to the vendor
Issues the quote to the customer adding the charges according with the contract
When the agreement is received from the customer, forwards the quote along with the approval to AFI financial department in Paris for invoicing
Makes sure that the invoice received from the vendor corresponds to the quote approved
Releases part on customer request and in accordance with contract terms and conditions
Participates in maintaining a well organized and accurate inventory, in accordance to AFI’s standards and procedures
Has a regular contact with customers or account managers to assist them in their needs
Manages the interface between the customer and the vendor in case of an urgent need or an AOG request
Initiates alternative availability against lowest cost, in case requested part is not yet repaired
Ensures customer satisfaction
Challenges existing processes in order to improve quality, costs and delays
Formalizes and shares best practices, participates in benchmarks with other AFI remote logistics centers