Repair Administrator

Peak Technologies•Miami, FL

4d•$16 - $17•Onsite

About The Position

Responsible for assisting with the Return Merchandise Authorization (RMA) process for our Manage Service and Depot repair customers. This position works closely with Receiving, Shipping, Contract Admin, 3rd party vendors, and customers. It is imperative for this individual to project a professional company image with customer interaction.

Requirements

High School diploma
3-5 Years of Customer Service, Call Center, Order/Data Entry or related experience
The ability to work and interact effectively in a fast-paced team environment
Well-developed written and verbal skills
Demonstrated data entry accuracy and attention to detail a must
Maintains Peak’s professional and customer centric reputation
Must be able to sit at and work on a computer with headset for long periods of time
Able to take accountability and responsibility for business target delivery and decision making.
Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

Responsibilities

Opening/Updating/Closing Managed Service Return Merchandise Authorizations in Peak systems and with vendors.
Tracking RMA’s from time of opening to time it is returned to customer.
Escalating when RMA’s not meeting SLA due to vendor and / or customers are not meeting due-back SLA.
Facilitating updates to equipment records and confirming contracts are correct.
Work with warehouse on pulling and sending customer’s spare pool devices.
Work in multiple systems simultaneously.
Create & Update New/Existing Client Records.
Identify, research, and resolve customer issues and questions on RMA’s; Escalates to appropriate Department Managers for assistance when needed.
Communicating with customers through various channels.
Attends and participates in meetings and training as required.
Partner with Sales Department and Client Manager on Special Price Quotes for New Customers.
Prioritize calls and emails according to urgency and importance.
Produce reports from systems to meet customer needs.
Other job duties as assigned.